|2014 –||Head of E-service Contact Center, Magyar Telekom Nyrt.|
|2012 – 2014||Head of Mail Center, Magyar Telekom Nyrt.|
|2006 – 2012||Call Center Head of Unit, Magyar Telekom Nyrt.|
|Igor is running Marketing for O2 Slovakia with full P&L accountability for both Consumer and SOHO/SME segment. Before he was leading the acquisition & retention marketing activities and customer insight area. The company successfully entered Slovak market in 2007 and quickly became a relevant player. He undertook a secondment as a Customer experience analyst at Telefónica Europe centre in the UK. He is also an external lecturer at the Faculty of Management, Comenius University in Bratislava and a PhD graduate.|
|2015 –||Marketing Director, O2 Slovakia|
|2013 – 2015||Commercial Marketing Director for Consumer, O2 Slovakia|
|2011 –||Customer Experience Analyst, Telefónica Europe|
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|2013 –||President of the Executive Board – Telenor Banka|
|2010 – 2013||Financial Services Director – Telenor Serbia|
|2010 – 2012||Executive Director for Finance and Risk, and Executive Board Member – KBC Bank|
|2010 – 2012||Regional Audit Coordinator for CE – KBC Group|
|2015 –||Professor – International Business School|
|2014 –||Managing director – Momentor Research&Consulting|
|2011 – 2013||Managing director – TNS Hoffmann|
|2002 – 2011||Managing director – TNS Hungary|
|1997 – 2001||Research director – TNS Modus|
|With more than 2 decades of experience in telecommunication, in November 2015 Magnus Ternsjö was appointed as the CEO of UPC Hungary, a subsidiary of Liberty Global, the largest international cable company with operations in 14 countries. Before coming to UPC Hungary, Magnus was based in Ireland, also as CEO of the local Liberty Global Business, where he introduced substantial outsourcing, started mobile and rebranded it to Virgin Media Ireland. His telecom experience covers various management roles across several countries in the European PayTV industry. He holds a Master of Science Degree in Industrial Engineering and Management and he has lived for longer time in 6 different European countries.|
|Customer Experience Driver, Marketer, Leader of CEX Business Unit, Experience CEX developer and trainer.|
|2013 –||Managing Director – DEVELOR Middle East|
|2006 – 2013||Managing Director – DEVELOR Slovakia|
|2003 – 2006||Trainer and Consultant – DEVELOR Czech|
|2000 – 2003||Customer Marketing / Sales Central Europe South – Procter & Gamble|
|1998 – 2000||Customer Marketing / Sales Czech & Slovak Republic – Procter & Gamble|
|Having strategy, marketing strategy, customer experience and P&L under her supervision, Milana holds a critical role in current performance and future development of Telenor banka. Identifying customer segments, understanding needs and creating CEX strategies she actively advocates for “customer-first” approach. Having been in Telenor banka from very beginning, as a Customer Experience Manager, she was leading first Service Design project in Telenor Group. She had a critical role in driving the team and supporting the organization through transformation period of launching Telenor banka.|
|CEFO, to build a brand you love and an organization that serves you better. Head of the worldwide retail structure and all sales channels (incl. web), as well as Marketing Department and Market Implementation Team. Licentiate degree in BA & Master’s degree in Business Leadership at ESADE, Barcelona.
In love with life & its possibilities. Active challenge seeker. Pro-Imaginarium Activist. But, above all, human.
|Feb 2015 –||Chief Executive Front Officer – Imaginarium – Zaragoza, Spain|
|2012 – 2015||5 Seas and Asia Pacific Regional Director – Imaginarium – Istanbul, Turkey|
|2008 – 2012||Iberian ABM for Fragrances & Oral B – Procter & Gamble – Madrid, Spain|
|2004 – 2006||Assistant, Sales Expert, Market Analyst & Strategy Analyst in Hape International, Imaginarium & Node. Always as part time during my time at ESADE|
|Experienced manager (from 2000 in Telco) with strategic vision, management skills and practical experience in marketing, communications, public relations, product and project management, customer care and customer experience management with proven track of success.|
|2011 –||Head of Customer Experience – Volia|
|2012 – 2014||Head of PR – Volia|
|2008 – 2010||Product Manager (TV), Marketing Department – Volia|
|2007 – 2008||Project Manager/Head of NPD (commercial) – Adamant LLC|
|2003 – 2007||Head of Marketing – Adamant LLC|
|Anastasia is leading Customer Processes in Volia, covering service channels development, quality management and analytics. With 10 years of experience in telecom she has strong expertise in product management, trade marketing, business processes optimization and a list of successful projects in marketing and customer care.|
|Designing businesses for the people and profit. Enthusiastic about creating anything new that disrupts, let it be a service, a team or any other way of partnership between people. Working by combining business and design thinking. Able to deliver radically new solutions that actually work.|
|SEGMARKETING is specialized in Big Data Marketing & Customer Specific marketing for lifestyle & Fashion & B2C brands, all around the world. The company provides vast experience in Customer Retail Marketing in various retail sectors, Off & On Line.
Rafi is a very social, ambitious and creative professional. He is always searching for new and original paths to optimize his (clients) objectives. Not just in thoughts, but very much in deeds. He is also very much interested in other peoples opinions which he uses to explore new ideas. In short, a great consultant and a remarkable, charismatic speaker.
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|Matt is a customer oriented business leader with a passion for innovation. He thrives when designing experiences that create value for customers.
Having had the pleasure of leading large teams (300+), he particularly enjoys seeing people reaching their full potential and become the best at what they do.
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|International network builder with solid experience in business services and with full commitment to business ethics and human leadership. Experienced trainer, lecturer and consultant.
Economist, HBS alumni, certified Kirkpatrick consultant, Excel outdoor trainer and Team Sociomapping expert.
|2011 –||CEO – Develor International Ltd.|
|2003 – 2010||CEO – Develor Consulting Inc.|
|1999 – 2003||Managing Director – Door Training Central Europe|
|1997 – 1999||Chief Operation Officer – Hat Advertising|
|Senior HR consultant, trainer and coach with broad experience in several functions in banking: Human Resources, Product Management, Sales and Risk Management.|
|2011 –||CEO – Develor Hungary|
|2008 – 2011||Service Development Director – Outcome Hungary|
|2006 – 2008||Vice President, Consumer Lending – Citibank Hungary|
|2004 – 2006||Unsecured Leader – GE Money|
|2002 – 2004||Product Management Leader – GE Money|
|2000 – 2002||Strategic Planning Manager – GE Money|
|Franz is founding partner and CEO of Thirtyseventy Digital. The agency helps multinational brands deliver innovative digital experience, exploring the border between physical and digital worlds.|
Lois is a valuable member of THIRTYSEVENTY’s international team, leading its Creative department.
Lois’s extensive experience in Architecture, interior & Product design as well as understanding of how brands should be communicated through design and space build one of the key pillars of THIRTYSEVENTY’s conceptual work.