“Last year’s CX conference turned the world around me. This year, I will definitely join together with my new team and hope to hear some more good ideas from other industries on how to excel in customer centricity!”

Benkő-Redl Angelika – Head of Customer & Process Excellence Department – K&H Bank

“It gave me what I expect from a good conference: high quality content and excellent opportunities for networking.”

Tamas Lichter – CEO – Testbirds Hungary and Slovakia

The Conference was my most appealing and inspiring professional event in the year 2015. Based on my great experience I will join again this March.

Csobán Horváth – Country Manager – Intersport HU

Conference Program


Best Practice Sharing of Telecom Customer Experience Projects
Digital Transformation via Service Design
The Learnings of the 2nd International Customer Experience Survey
Sci-Fi now: the Future of Shops
The Wow Factor of Pure 1to1 Marketing & OnLife Marketing
Mindset Game: Managers Drive CX Culture
Connectivity: State-of-the-art User Experience
New Ways of Banking
Best CX Project Award Winning Case Studies

Reception & Gala Dinner

Award Ceremony – „Best CX Projects Award 2016”


Best CX Project Award 2016

Showcase your organization’s projects to improve Customer Experience! The Best CX Project Award attracts organizations from Europe and Middle-East every year. You can apply for the Award if you have accomplished groundbreaking initiatives to improve Customer Experience in your organization in 2015. The Evaluation Committee is a team of international CEO’s, the Committee assesses applications and with the help of personal or telephone interviews selects the winner based on four criteria: innovation, measurable results, involvement of the organization and sustainability.

International CX Survey 2015

It is indisputable that customer experience is like an express train, which we either hop on really fast and become “the leader of CX”, or it will cruelly run us over. Those service firms will be successful who are able to uncover even the unconscious impulses and can dynamically influence consumers’ and customers’ emotions.

DEVELOR launched its International Customer Experience Survey in 2013. In 2015 the research was executed in 6 countries: Bulgaria, the Czech Republic, Hungary, Poland, Slovakia, Slovenia and Ukraine.

International CX Conference – 2015

Venue & Travel

The INTERNATIONAL CUSTOMER EXPERIENCE CONFERENCE will take place in the capital of Hungary. Budapest is one of the most memorable cities in Central Europe. Beautifully restored for a new generation of traveller, Hilton Budapest is one of the grandest hotels in the city.  Located in the city’s Royal Castle District with an exquisite panorama over the River Danube and the Parliament, Hilton Budapest offers a choice of elegant eateries and destination bars for even the most discerning traveller.
TEL: +36-1-889-6600

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